We work hard to meet the various demands of our customers and provide them with customized machines when necessary. We have established a professional R&D department to develop new types of laser equipment to meet the specific requirements of our customers in an ever evolving market.
For example, the sheet metal cutter with specific processing widths and powers and the metal pipe cutter used to cut different shapes of steel tubes can be fully customized.
Before you purchase our products, the relevant information will be provided, which includes not only the English technical solutions if needed and high-definition video, but also cutting samples. In order to provide better service, we maintain communication with customers to achieve a deep understanding of their requirements.
We have a customer service team of 140 people and are prepared with knowledge to solve their problems.
Our customer service is professional enough to arrive on the sites of various countries within 7-10 days and provide a 5-7 days free training for customers which includes installation and debugging, maintenance of the machines and process proofing, etc.
We will offer free maintenance and replacement service if our machines display any quality problems during the guarantee period of one year.
We can also offer fitting service for customers who are simply looking for machine parts. The delivery will be arranged within 3 days after you give us the serial number.
You can get contact our professional technical staff through TeamViewer after providing us the serial number of the equipment which needs to be repaired. We will try our best to solve problems quickly and effectively.
We can also provide home maintenance if your problems cannot be solved online. That is to say, our professional technical staff of the corresponding area will offer door service to the customer. We also can reach areas where there is no agent for repair within 10 days.
We can offer professional market support and provide deep-training which will last one week per quarter for agents. Furthermore, the professional staff members can even train the agents at their own sites.
Products exhibition halls are established to display our laser machines, the exhibition hall also can show customers some samples or help them learn about the laser cutting process.